We spoke with Valeria Braun who works in the Service Department and has been part of Rhein Motor for more than 7 years. She spoke about how different features of Autologica Sky DMS contribute to the positioning of the dealer as a benchmark for the BMW brand.

“Our goal is to have a premium workshop; in terms of quality, today we are number one in the dealer network with an average of 98 points and we are very proud to have reached that position in such a short time. In addition, we have received recognition from BMW in Germany, who sent part of their team to congratulate us.” Valeria Braun, Rhein Motor.

Two Autologica Sky DMS solutions helped Rhein achieve this distinction.

Guarantee the Best Experience for Each Customer

Autologica’s online workshop appointment scheduling tool is a 100% web experience. Appointments are centralized, customers can check available time slots at each store and book their own appointments. In addition, the information for each booking allows the workshop to prepare the parts before the customer arrives in order to start working immediately.

Optimize Work in the Workshop

Job Clock is another Autologica Sky DMS feature that facilitates two key tasks in the workshop: on the one hand, each technician can mark the start and end time of each job, and on the other hand the Service Manager can see all jobs in progress on a panel, detecting delays or problems that need to be resolved. This means that efficiency and productivity measurements are 100% reliable, and delays can be quickly eliminated as they are detected in real time.

“Job Clock is useful because it allows us to have clear reports that are analyzed by management, and which provide the information requested by BMW. Above all, it helps organize the work of each technician.” Valeria Braun, Rhein Motor.

These types of solutions are increasingly in demand because managers and OEMs want to have clear and reliable information to make the right decisions.

“We also compare the hours worked by each technician versus the standard hours for each job, so we can be more productive and get closer to BMW standards. As for the relationship with the OEM, we can easily send efficiency and productivity reports, and Autologica also helps us process warranties.” Valeria Braun, Rhein Motor.