Chayé Hnos. is an official John Deere dealership that, since 2003, has been representing the brand by offering machinery tailored to the needs of their customers, as well as a unique after-sales service. For this latter point, they recently implemented two features of Autologica Sky DMS that helped improve results.

“We use Autologica’s online workshop scheduling tool and tablet-based reception for efficient workshop management. Both tools are very useful and represent an additional service that we can offer our customers.” Maritie Montano | Service Coordinator | Chaye Hermanos – Official John Deere Dealership

The online scheduling tool is essential for managing our workshop appointments. It also serves as our schedule to organize the week’s work.

Not only that, but it also includes a notification feature that sends customers appointment reminders, and alerts when their machinery is ready, once all the agreed-upon work has been completed.

“When the customer arrives at the workshop, we receive the unit with a tablet, using the checklist of questions we’ve configured. We complete all the information about the status of the unit, the services required, and even take photos and attach them.” Maritie Montano | Service Coordinator | Chayé Hermanos – Official John Deere Dealership

Automating Manual Tasks

One of the strengths of Autologica Sky DMS is the automation of manual tasks, saving time and avoiding human error, and freeing up time for more meaningful and profitable activities.

“Once we’ve received the unit, the repair order is automatically generated in the DMS. This represents a significant change in how we manage the Service Department; previously, all of this information was recorded on paper, and then we had to manually reflect it in our previous system. With Autologica, we have managed to speed up the reception process and avoid information loss by having everything digitized.” Maritie Montano | Service Coordinator | Chaye Hermanos – Official John Deere Dealership