In the pursuit of streamlined tasks and time-saving practices, Auto Europa, a leading Porsche dealer in Santo Domingo, Dominican Republic, has implemented groundbreaking solutions. José David Ponce, the dealership’s visionary Fixed Ops Manager, shares the exceptional results achieved through the integration of Autologica solutions in their service area.

Autologica Sky DMS encompasses the entire spectrum of dealership business management, effectively addressing the challenges faced by dealerships worldwide. It is purpose-built to provide comprehensive solutions, empowering auto dealership managers to overcome common obstacles and drive exceptional results.

Tools for Empowerment

When it comes to the service area, Auto Europa relies on two powerful tools for a more efficient vehicle reception: Autologica’s online workshop scheduler and its tablet-based reception.

Seamlessly integrated into Autologica Sky DMS, these tools elevate and optimize key after-sales processes, paving the way for enhanced an customer experience, increased sales, and streamlined operations.

Online Scheduling to Unleash Workshop Efficiency

Autologica’s online scheduler is a remarkably robust tool that revolutionizes workshop appointment booking. Auto Europa utilizes the Shop Capacity Report to minimize idle hours and maximize department revenue. By intelligently managing appointments and resources, they have witnessed a significant reduction in downtime, resulting in improved productivity and profitability.

Tablet-based Vehicle Reception

Autologica’s tablet-based vehicle reception has become an indispensable asset for Auto Europa’s service advisors. By utilizing this game-changing tool, they have slashed vehicle reception time by an impressive 40%. With a simple click, the workshop checklist is completed, and the repair order is automatically generated and emailed to the customer—eliminating the need for unnecessary desk visits.

Transforming the Front Desk Experience

Previously, the vehicle reception process was riddled with inefficiencies. Service advisors wasted valuable time shuttling between the customer and their desks. Manual work orders were used, resulting in redundant data entry, additional paperwork for the customer to sign, and subsequent system updates to create repair orders.

With Autologica, Auto Europa has redefined the reception experience. Service advisors can effortlessly complete checklists and vehicle reception right in the workshop. 

With a single click, the repair order is automatically generated in the DMS and sent to the customer’s email. Service advisors can now dedicate their undivided attention to the customer, boosting satisfaction.